Provider Portal Help
Support Contact Details
If you are experiencing any problems with the WorkSafeBC Provider Portal, or have questions about how to use the portal
that are not sufficiently answered by the training materials below, please contact the Provider Portal Support Desk. The Provider
Portal Support Desk is operated by Telus Health Solutions and can be reached in the following ways:
Release Notes
Overview of changes to the Provider Portal:
- Release Notes for Provider Portal v2.3 - Nov 17, 2012
- Release Notes v23.pdf
User Guides
The following reference material and user guides have been assembled to help you with usage of the Provider Portal:
- Provider Quick Reference Guide
- WorkSafeBC Provider Portal: Quick Reference Guide
- General Features
- WorkSafeBC Provider Portal – General Features Guide
- Access to Invoice and Payment Information
- WorkSafeBC Provider Portal – Access to Invoice and Payment Information User Guide
- Reporting
- WorkSafeBC Provider Portal – Reporting User Guide
- Invoicing
- WorkSafeBC Provider Portal – Invoicing User Guide
- Referrals and Cases
- WorkSafeBC Provider Portal – Referrals and Cases User Guide
Bulletins
Documents in this section are intended to clarify the intended use of particular aspects of the Provider Portal. Please review these documents carefully.
- Scheduling Best Practices
- WorkSafeBC Provider Portal - Best Practices - Scheduling.pdf
- Business Process Guide
- WorkSafeBC Provider Portal - Business Process Guide - May 24 2012.pdf